Privacy Policy

1. Introduction

At ik-on, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We respect your privacy rights and are transparent about our data practices. This policy applies to all information collected through our website, services, and communications.

2. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information:

• Name and contact details (email, phone number, address)
• Property information for service estimates
• Payment and billing information
• Communication preferences
• Service history and preferences

Technical Information:

• IP address and device identifiers
• Browser type and version
• Operating system and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

Service-Related Information:

• Project specifications and requirements
• Installation site photographs (with consent)
• Service appointments and scheduling data
• Customer feedback and reviews

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery:

• Process and respond to quote requests and inquiries
• Schedule and coordinate installation services
• Provide customer support and technical assistance
• Process payments and billing
• Manage warranties and after-sales service

Business Operations:

• Improve our products, services, and website functionality
• Conduct market research and analytics
• Manage business relationships and partnerships
• Ensure quality control and service standards

Communications:

• Send service updates and appointment confirmations
• Provide maintenance reminders and warranty information
• Share promotional offers (with your consent)
• Send important policy or service changes

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

Service Providers:

• Installation teams and subcontractors (only necessary project details)
• Payment processors for transaction processing
• Shipping and logistics providers
• IT service providers for website and system maintenance

Legal Requirements:

• Comply with legal obligations and court orders
• Protect against fraud and security threats
• Enforce our terms of service
• Protect the rights and safety of our customers and employees

Business Transfers:

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, subject to confidentiality agreements.

5. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

• SSL/TLS encryption for data transmission
• Secure servers with regular security updates
• Multi-factor authentication for employee access
• Regular security audits and vulnerability assessments
• Encrypted storage of sensitive information

Administrative Controls:

• Limited access on a need-to-know basis
• Employee training on data protection
• Confidentiality agreements with all staff
• Regular backup and disaster recovery procedures

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage:

Types of Cookies:

Managing Cookies:

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific sites
• Block third-party cookies
• Clear all cookies when you close the browser

7. Your Privacy Rights

You have several rights regarding your personal information:

Access and Control:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request limitation of processing in certain circumstances

Communication Preferences:

• Opt out of marketing communications at any time
• Choose communication channels (email, phone, mail)
• Set frequency preferences for non-essential communications

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days and may require identity verification for security purposes.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Retention Periods:

• Customer Account Data: 7 years after account closure for legal compliance
• Service Records: 10 years for warranty and maintenance purposes
• Payment Information: 7 years for tax and accounting requirements
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 26 months for statistical analysis

Secure Disposal:

When information is no longer needed, we securely delete or anonymize it using industry-standard methods to prevent unauthorized access or recovery.

9. Third-Party Services

Our website and services may integrate with third-party platforms and services:

External Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Service Integrations:

• Payment Processors: Secure handling of payment transactions
• Analytics Tools: Website performance and user behavior analysis
• Communication Platforms: Email delivery and customer messaging
• Social Media: Social sharing features and business profiles

These third parties have their own privacy policies and data handling practices. We carefully select partners who maintain high privacy and security standards.

10. Policy Updates and Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements:

Notification Process:

• Update the "Last updated" date at the top of this policy
• Email notification to registered customers for significant changes
• Website notification banner for 30 days after updates
• Summary of key changes provided in update notifications

Your Continued Use:

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, please contact us or discontinue using our services.